Contact HomeCloud
Send a message describing your question or issue. Include your device type and any relevant error message, but never share passwords or recovery codes.
Email supportjay.m_1993@live.com
HomeCloud / Support
Here when you need us
Questions about HomeCloud, account access, planned storage tiers or early access? Get in touch.
Frequently asked questions
Can I buy storage now?
Not yet. The storage subscription service is being prepared and public purchasing is not enabled on this site.
Which devices are planned?
HomeCloud is being designed for iPhone, iPad and Mac. Device availability will be confirmed when the app launches.
Can HomeCloud access all my iCloud files?
No. HomeCloud is intended to store files you explicitly select; it does not provide unrestricted access to iCloud Drive or Apple device backups.
How can I request privacy help?
Email the support address with “Privacy Request” in the subject. Do not include sensitive information unnecessarily.
Explore HomeCloud
Learn about the planned features and storage options.
See features